OpenAI's enterprise platform for real-time voice and chat support agents.
OpenAI Presence is like a trainee bank teller. It gets the keys to one counter only, and rings the bell for a manager when the case is too big.
Companies use it for phone support and online help. Each agent is told what it may touch.
AI customer service agent
OpenAI Presence packages support agents into a product companies can launch.
Enterprise AI deployment
Companies turn it on job by job instead of building their own.
Human in the loop
The agent hands the session to a person when it cannot finish.
Voice-to-voice AI
Real-time voice keeps a support call close to human pace.