An AI agent for one continuous conversation across many contact channels.
Move from chat to a phone call. It still knows why your pizza arrived upside down.
It carries your conversation from chat to phone or a store visit. Companies use it for support, sales, and after-sales help.
Agent
An Omnichannel Agent connects an Agent to many ways people get in touch.
Memory
Memory helps it continue the same conversation across channels.
Customer Service Agent
It gives a Customer Service Agent more ways to help people.