An AI helper built for government services and office work.
Think of the city hall clerk who knows every form. Ask about a permit, and they point to the right window before lunch ends.
It helps answer policy questions and guide public services. A wrong answer can send people down the wrong line.
RAG
It often uses RAG to find policy files before it answers.
Hallucination
A hallucination can mislead people about rules or steps.
Data-privacy
It may see IDs and private records, so privacy matters more.
AI Governance
AI Governance sets clear limits and responsibility for its use.