An AI system that answers emergency calls, sorts urgency, and sends each case onward.
It is like an ER nurse with no coffee breaks. It hears the panic and sends help toward the right door.
It can help emergency hotlines sort calls. A person still makes the final call in life-or-death cases.
Agent
It is an emergency use of an Agent. It understands calls and sorts emergencies.
ASR
ASR turns emergency calls into text. The system uses it to judge the event and urgency.
Human-in-the-loop
People usually check high-risk dispatch decisions. The AI should not decide alone.