A trap where an AI support bot cannot help you and will not let you reach a human.
It is like a revolving door that never lets you out. You push to leave. You end up back in the lobby.
The support bot does not understand your problem. It also will not pass you to a person. So you go around and around.
Chatbot
It is a Chatbot failure. The bot cannot help, but it will not let you go.
Customer Service Agent
It shows up most when companies replace human agents with AI.
Human-in-the-loop
A clear path to a real person is the direct way out.